Coffee and tea could be better, otherwise all good

Beautiful location, friendly staff, good facilities and food, good vibe

Stayed in December 2023

There should be a minibar in the room - this seems like quite a basic thing to have and it would have been nice to have a drink in the room or on our veranda without ordering it from the bar (when we asked about room service, we were told they didn’t really do room service). Also, the hotel is quite oriented around American tourists - for example, we found that there was a bit of an American tipping culture, where we would have to sign a receipt for every single thing we ordered (as opposed to being given one single bill at the end). This meant that 12.5% service was added to everything (even small things like bar drinks, which we wouldn’t have had to pay if there was a mini-bar in the room) and quite a few times we felt slightly pressured to leave a tip on top of the 12.5% charge. The service was never bad and the staff were polite so we didn’t mind, however this is clearly geared around American culture and is quite alien to British and European visitors! Finally, there are two restaurants - the fine dining one and the bistro. Both do great food, however the bistro was still quite expensive, and we thought the fine dining one could have felt a bit more special (for example, they had the same dining furniture and wine menu, and our server didn’t do some things like ask if we wanted to taste the wine / accidentally mixed up an order / took away one of our plates while the other one was eating etc.). This is a small complaint - the food was still delicious. We also thought that the ‘Breakfast Included’ option was a little misleading - we were told that the only breakfast included in our room rate was the ‘continental breakfast’ which is basically two pastries (everything else in the menu you had to pay for).

The resort is beautifully maintained - a lot of love and care is put into making the beach, the pool area, the lawns etc look as good as possible. The rooms are also beautiful and were cleaned to a high standard everyday. On our final night, the hotel did a ‘movie night’ under the stars - we thought this was a nice touch! The reception would also ensure that things were fixed for us very quickly (for example, there was a storm on our first night, meaning the wifi in our room shut down - however this was fixed immediately by the resort team). The food was also really great and varied - for breakfast, lunch and dinner.

Stayed in December 2023

My only negative would be that the kitchen ran out of a few menu items and were never replaced the whole week. And Mambo restaurant didn’t have a fish special on a Saturday night.

The attention to detail and the well-appointed finishes. THE STAFF

Stayed in November 2023

The hotel is beautiful... understated cool with nice furniture, relaxed ambiance and fantastic service. the food was exceptional, and the concierge did everything to make our diving trips perfect! It was a treat to come back to the beautiful resort and have a nice drink and meal after a full day of diving! Definitely want to come back!

Stayed in August 2023

The restaurant was a bit pricier than we anticipated, but we were very impressed by the food. There is a 15% additional charge ( that I think gets divided between the staff monthly ) when you order anything which can be a bit confusing at first to see your bill layed out with the total , 15% charge and then tip optional area.

This property was absolutely stunning. Everything was beautiful, nice , cozy and well maintained. I honestly can’t praise this stay high enough. Everything from the beds to the shower were well maintained and felt luxurious.

Stayed in August 2023

Design

Stayed in July 2023

Everything! So chic, fun and warm atmosphere.

Stayed in July 2023

It is a bit far from town which has more going on. We rented a golf cart and to the center it was ~20-25mins. Not a fault of the property but be aware that you will most likely want a golf cart if you intend to explore.

Breakfast was complimentary with our booking and was fantastic. We traveled to quite a few different restaurants and bars and this one was 10/10

Stayed in June 2023

I wish they enforced the quiet rules. there was a lady loudly FaceTiming at the pool for an hour and then later a group of old drunk people came to the pool and were extremely loud. as for the sargassum yes you couldn’t really swim in the water but it’s not the hotels fault. I stayed in other parts of Belize and Mexico and it was far worse.

very peaceful, friendly staff, beautiful casitas, excellent food, activities (snorkeling was amazing! I was nervous as I’m not a strong swimmer but felt really safe with the staff)

Stayed in May 2023

The amount of seaweed that was washing up on the beach every day. No fault of the workers there. They worked from 5:30 in the morning till 6:30 at night. Trying to clear the beaches but it was just too much for them to keep up with. Other than that everything about the place was amazing

They pay attention to details. They have everything available for you that you would need to make your stay very comfortable. The place was clean and the staff was great. Both friendly and professional in every way. The food was good and the amenities were nice. I would definitely recommend this to all of my friends and family.

Stayed in April 2023

No bank machine on site Far from town with no cart to rent

Excellent

Stayed in January 2023

Leaving.

An amazing and unique experience that started with a boat ride from the airport and cocktail waiting for us in the lobby upon arrival. This is next generation luxury and adventure combined. You can chill by the ocean / pool or jet out on one of the resorts many boats to dive, snorkel, fish, site see…. The entire staff are very friendly and expert at making sure your stay is perfect. It’s also far enough away from the main area of San Pedro to feel truly private. an example of great service was out snorkel guide Job. He grew up in the area and knows the water, the history, and how to make guests have a great experience.

Stayed in January 2023

Finding something to complain about in Matachica would be very hard...

Everything was great: the cabanas (rooms) and restaurants are beautiful, the staff is adorable and always helpful and caring, the food at the restaurant is delicious and made with fresh products, the views from the room on the numerous birds and squirrels are unbelievable, the sunset on the sea from the deck is beautiful...

Stayed in December 2022

Food was expensive

This is a beautiful property

Stayed in July 2022

Actually, I would have appreciated chairs that were a bit more roomy in the restaurant, considering I saw men and women of all sizes at the resort. But they were especially small at the concierge's office. It was virtually impossible to sit comfortably while booking our tours, even for my daughter, who is not overweight at all.

The continental breakfast was INCREDIBLE! So much to eat! Love the bread and fruit selection. And I loved the fact that I was able to purchase beautiful handcrafted souvenirs from the local man on the beach <3.

Stayed in June 2022

For the price, I felt like the golf cart rental should haven been included. We also unfortunately had a bug problem in our room, which we made management aware of as we departed. It put a damper on our perception of the property.

The staff was very friendly and helpful. Loved the meals at both restaurants. Beautiful setting and view.

Stayed in June 2022

Unfortunately the seaweed was quite bad when we were there, but not the hotel’s fault and they had staff clearing it around the clock. The hotel is also about 30 mins north of town (on bikes or golf carts) which suited us fine as we wanted to relax by the pool for a few days, but something to keep in mind if you want to visit the town often.

The hotel is fabulous, they really take the time to think of every small detail that make a big difference. Welcome drink on arrival when you hop off the boat, the unlimited refills of cold water in your YETI bottle, and the food is delicious!

Stayed in May 2022

Prices of food and drink very high. Adding government tax and mandatory tip equating to an additional 25% on top of already high prices in US dollars not local currency leaves a bad taste. Breakfast included ; no choice of coffee no eggs it’s miserly. When paying 460 usd a night bed and breakfast it’s mean spirited and for this reason I would not return trying to extort money from people does not buy repeat business

Beautifully maintained hotel helpful staff

Stayed in April 2022

We visited in November and the mosquitoes were pretty bad, however, Matachica provided each room with complimentary bug spray and our room had a net around the bed. This is out of Matachica's control but something others should be aware of if you need additional mosquito protection.

I loved everything about Matachica - from the comfort and cleanliness of the rooms to the kind and friendly staff everywhere you went. The location is quiet and away from busy San Pedro but you are only a short 20 (albeit bumpy) ride into town. The free rentals were a good part of our stay but we really enjoyed the paid activities that were available through Matachica. From Mr. Chris, Job, Henry, Geo and Elliot (and more whose names I didn't write down!), each staff member that we met was accommodating, knowledgeable and kind. We highly recommend you book through Matachica if you are considering visiting San Pedro. You will not regret it. This was our first time visiting Belize and we can't wait to come back to visit Matachica.

Stayed in November 2021

The resort is beautiful, food delicious, and staff exceptionally kind and helpful:)

Stayed in November 2021

Nothing.

This little slice of paradise is the perfect resort to stay in when visiting Ambergris Caye. The rooms are amazing, the pool is beautiful, the food is delicious and the staff is super helpful and friendly. We loved our stay and wish we could have stayed longer.

Stayed in August 2021

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Beautiful place, great rooms, free kayak and snorkeling material (only 10min away from the coral barrier)

Stayed in August 2021

All good

Location comfort and staff

Stayed in July 2021

Incredibly friendly and attentive staff who have lots of recommendations for finding the best local spots. Make sure to eat at local spot Sundeck , just a five minute walk north up the beach from the hotel. The Mayan and jerk fish are out of this world. Secret beach a must but can get pretty rowdy so go earlier in the day unless you’re ready to party. Downtown best spots to eat Elvis and El Fagon. Make sure you get a grilled whole cooked fish at both.

Stayed in July 2021