I wish it was closer to Belize city so that I could’ve had that experience as well

The property was beautiful. The staff was excellent. I only wish it was closer to Belize city.

Stayed in May 2024

Nothing

Comfy and nice, excellent customer service, thank you Cici for all your warming welcomed feelings to It’zana! It was a very enjoyable and relaxing ❤️

Stayed in April 2024

Loved fresh fruit and chocolate cake muffins. Need to add fresh papaya.

Stayed in March 2024

While the service staff is excellent, the front desk and concierge service lags behind a bit. Not quite as energetic, definitely not as on the ball, and made a few errors with our transportation and excursion schedules. So, keep on your toes with them. Drinks are good, but the wine list is really bad. Even by the bottle. They need to up the wine game, big time.

Blown away. Fairly new resort but feels like a timeless, historic mix of Hemingway, colonial and Caribbean. The interior design, materials and grounds make it one of the nicest places I've ever stayed. Absolutely gorgeous and literally on the beach. From inside to outside, there were no disappointments and entirely delightful. We took pictures of every room in the lodge and every bit of the exterior dining and pool area to remember how beautiful it was. The service staff were all wonderful people. Extremely attentive, friendly and caring. Food was fresh and very good, but not as creative and delicious as their sister resort Ka'ana. Unbelievable pool and beach areas. Fun snorkeling and fly fishing excursions were easy from the hotel marina across the street. Placencia town is short 15 minute ride and good for a night or two. We also dined at Turtle Inn, which was a treat. I've always wanted to stay at Turtle, but now having seen both, I'd vote for Itz'ana.

Stayed in March 2024

Only one luggage rack so one suitcase was on the floor the whole time No golf cart available for rent

A beautiful and well kept property. Great staff. The beach was great Room was good sized. In room eco water filter was nice. Private patio opened onto gorgeous infinity pool with beach view

Stayed in February 2024

I would hop that the shuttle would have more availability later in the evening.

I loved the resort as a whole. Very peaceful and truly beautiful.

Stayed in January 2024

Perfectly located on the peninsula. Close "enough" to town for dinners and shopping, remote enough to not be bombarded with crowds.

Stayed in February 2024

Can’t think of anything

Welcoming staff, beautiful property, nice room.

Stayed in February 2024

There was no complimentary bottle of water in the room. All beverages taken from the fridge would be charged to account at check out. Also, the fee charged for breakfast should have more options. The Continental breakfast is the only option which I consider to be a light breakfast . It only offered a plate of fruit, coffee, with a two pastries and toast.

The property was clean and relaxing. The drivers were friendly and polite. Overall, excellent staffing working on the property.

Stayed in January 2024

The included continental breakfast was a bit basic and disappointing. The main restaurant food was adequate, but nothing special, despite a fairly significant price.

Beautiful setting by the Caribbean. Immaculately maintained. Welcoming staff.

Stayed in January 2024

The staff were absolutely amazing from beginning to end.

Stayed in January 2024

Nothing

Beautiful property and very friendly staff

Stayed in December 2023

The price of food on the resort and the wait for food was unreasonable at times. The pasta I ordered one night was not good and I informed them and received no discount or have the food taken off after not eating it.

Loved the beautiful resort, included amenities, and most of the food and drinks. The staff were pleasant most of the time. Especially Mr. Bob. He’s fantastic, informative about Belize, super nice and helpful.

Stayed in December 2023

I can't think of anything specific that I didn't like.

The staff was great. We came with our 5 month old baby and our wonderful waitress offered to hold him so we could finish eating in peace.

Stayed in December 2022

great staff.

Stayed in November 2022

Staff were attentive and welcoming. The pool is beautiful

Stayed in September 2022

Pool area was great. Room was fantastic. Staff great, common areas lovely and great staff and service. Winner

Stayed in September 2022

Only that we didn't stay longer!

Everything! Heavenly infinity pool located beach side. Stylish beautiful decor throughout. Bar, restaurant, patio, poolside - all communal areas lovely to spend time in. Excellent level of service from all staff. Food just delicious! High end stay but still good value all things considered. Caribbean sea metres away, included use of SUP, kayaks, bikes. Even a library and shop on site!

Stayed in August 2022

It's a bit isolated in location from the town. Not terrible, just worth noting. Also, the internet in our building was down the entire stay - they eventually got us a hotspot, but it was slow and not ideal.

This property was beautiful. The room we booked was under construction when we got there, so we got upgraded to a huge suite which was pretty amazing. Gorgeous dunk pool on the balcony with view of the beach. We enjoyed the restaurant and the cocktails.

Stayed in May 2022

The Wi-Fi was quite spotty and didn’t work in the room

The property was simply spectacular: a beautiful location, very spacious and luxurious accommodation and spaces. The lobbies, bars, restaurant and patios were beautifully decorated and have a great feel about them. The service was impeccable and fast and the staff is very nice and extremely helpful. It is quite close to downtown Placencia (about a 10-15 mins drive) where you can find a lot of cool cafes, bars and restaurants.

Stayed in April 2022

nothing

beautifully appointed and spotless.

Stayed in April 2022

nothing

everything

Stayed in March 2022

staff could have been slightly more trained and attentive

very nice amenities with amazing location and pool.

Stayed in January 2022

Their beach was very nice but go beyond their property line and there is a lot of trash washed up on the beach. Nothing against the resort but sad to see nonetheless.

Something I didn’t see advertised that I really liked was that the pool is clean fresh water with no detectable trace of chlorine! Very pleasant to be in and makes you not want to get out. Another cool thing is they will give you a golf cart to ride around town. Awesome complimentary breakfast. Very friendly staff.

Stayed in January 2022