Location, price, friendly and helpful staff

Stayed in April 2024

The bus did not collect us by arrival in the airport and we could not connect with the hotel by phone. We had to take a taxi. Bit of a shame

The location is good, the breakfast very good. I visit Du Lac for twenty years now and have never been disappointed.

Stayed in March 2024

Everything went very well. This is the third time I have come to the Hôtel du Lac, and I have never been disappointed, the hotel meets my expectations. I particularly appreciate the kindness and help of the staff, the breakfast, the swimming pool and the shuttle service to/from the airport.

Stayed in March 2024

The air in the hallway wasnt fresh. Bit smelly

Good food

Stayed in January 2024

The pool, rooms and breakfast

Stayed in August 2023

I booked for single room But they charge me for 2 peoples

I like the location And the swimming pool

Stayed in March 2023

location

Nice room, enjoyable pool; friendly personnel

Stayed in March 2023

Price : it should be at a lower rate

Quality of the room; cleanliness, breakfast, staffing, good location

Stayed in February 2023

- Lack of vegetarian/vegan options

- Good location and quality rooms

Stayed in December 2022

Our room was in the basement so there was a slight mildew scent and our AC didn’t fully work/shut off a few times during the night due to power outages.

As shown in the pictures, nice rooms and a lovely property!

Stayed in November 2022

There wasn't anything I didn't like about this hotel.

I loved the room and bed. It was clean, quiet, and very comfortable. I also liked the Olympic Size pool. There were kids in the pool but it was also large enough to accommodate guests. I also liked the breakfast buffet. The food was delicious, and it was nicely presented. There were many options to choose from. I also liked the freshly brewed coffee and many fresh juices. And the staff was attentive. The manager at the breakfast was attentive. She helped me with translating items on the menu into English.

Stayed in November 2022

The breakfast was awesome. Every bit of it was enjoyable. The pool side was lovely too.

Stayed in August 2022

Two small incidents include a staff member entering my room (after knocking) in the morning as I was still sleeping (fortunately I had locked the door), and a giant cockroach roaming my room in the middle of the night. Paying the room became quite a nightmare though: I wasn’t aware I had to pay on the spot (I thought the price would be taken from the credit card I used for the booking), I could either pay by cash, card or bank transfer. Given the considerable sum, I couldn’t choose the first two options. Staff members gave me the necessary details to make a bank transaction. A lot of back and forth happened when it was time to confirm they had received the payment. I finally managed to check-out and sign the bill, but when I came back a couple of hours later to pick up my luggage I was told I still had to pay a small amount in cash. This came without any written information. After insisting to see proof of the payment they received from my bank, I was finally shown the amount and could see it didn’t match the original bill. However, after later inspection, it turned out to be their bank who pocketed a transaction fee. As this is quite a current situation with international payments, I’m disappointed in seeing that the hotel didn’t take this into consideration when issuing the bill. Instead, I was treated like a thief during my last moments in the hotel, the manager who finally showed me the information I requested never apologized for the inconvenience *their bank* caused and was very reluctant to providing a written confirmation of additional cash payment (which I finally managed to receive).

The staff was friendly enough and the premises clean. Airport transfer was included and efficient. The restaurant has a varied menu but make sure your order and wishes are clear as more than once I received something different than ordered (ask for what the sides are, make sure to insist on the no ice cubes, ...). They offer mosquito nets to hang in your room *upon request* (I unfortunately discovered this only at the end of my stay).

Stayed in August 2022

the AC in the balcony of my room dripped (Room 205), a hazard if one stepped out to the balcony.

rooms were comfortable, the view was great, and it was quiet. the staff at the front desk and restaurant were very helpful and patient. the staff did not look like they had to be tipped for every service or assistance

Stayed in July 2022

Wifi not strong in the room

The Lake view at the restaurant

Stayed in June 2022

The bill was a little on the high side. This is in comparison to hotels of same standard in Nigeria.

The sea

Stayed in June 2022

Not strong wifi in the room

The restaurant with the lake view

Stayed in June 2022

I loved everything but a small kettle with teabags and small complimentary snacks would of been nice!

I loved the decor, very traditional to African culture!

Stayed in April 2022

The terrass with a view + the swimming pool really great for exercise

Stayed in March 2022

I was double billed and didn't get a reply for my reclamation

Stayed in February 2022

I wonder what the road that is being built next to the hotel will do to the place in the future.

I like the natural vibe of the place, the relaxed atmosphere combined with good service delivered with a genuine smile, not because a boss told you to smile.

Stayed in February 2022

I understand that the hotel are catering for western tourist however it would be great to see more beninese dishes on the menu. From Mr Brown

Most of all I like the staff, everyone was very friendly and accommodating. Very hard working and always ready to serve, I will definitely be returning. From Mr Brown

Stayed in January 2022

I love the place

I love it

Stayed in January 2022

Internet at times a little slow.

The location close to the sea with good ventilation and beautiful views. Very clean and comfortable, good food and very helpful staff.

Stayed in October 2021