pricey

location was very good

Stayed in May 2024

The hotel does have the elevator, but you still have to climb the steep flights of stairs to get to your room.

Great location. Very helpful and friendly staff. Attention to detail and cute decor.

Stayed in May 2024

The guidance to the hotel parking lot was completely disappointing as it did not take into account customers who were visiting Ghent for the first time. I made a reservation a month ago and was very disappointed that I was assigned a room with a view of the emergency stairs.

Stayed in May 2024

Price, absence of parking

Location

Stayed in May 2024

The room was a little noisy, with noise coming from outside through the thin windows, but the hotel provided free earplugs.

Excellent location a stone's throw from the castle and five minutes from the center. Clean, bright room with all necessary amenities. Excellent breakfast in a spacious, bright room.

Stayed in April 2024

Very nice place right next to Gravensteen castle and walking distance to the old part of the town. Beds were comfortable, we only stayed one night - we were happy with it. We parked at Ramen which is only 5 minute walking distance.

Stayed in April 2024

Bit cramped on space, but it's a city centre hotel so as I expected

Superb location, nice breakfast

Stayed in April 2024

none

location, breakfast

Stayed in March 2024

Sauna itself was OK, but with nowhere to relax and you had to walk through the gym to get to the shower! The shower had no door or curtain and didn't get properly cold or hot. Breakfast gave a lot of choice, but was far from sustainable, with jams, spreads, cheese, salt, pepper and sugar all packaged. No oat milk was available.

The location was convenient. Very good, big and comfortable bed! Staff were friendly and helpful. Impressive old building with reception, bar and some rooms - we stayed in the "newer" building.

Stayed in March 2024

Lovely hotel a few minutes walk from Gravensteen Castle. We arrived a few hours before check-in and asked the hotel if we could leave our luggage whilst we went off to explore. They instantly gave us a room upgrade and an early check-in instead! Very helpful staff! Would recommend.

Stayed in March 2024

Great location at the heart of the old town within easy reach of all the major tourist attractions. I had a room in the building at the back of the courtyard which was very comfortable and quiet. Staff were all friendly and helpful.

Stayed in March 2024

We had two rooms of different standard. The 'standard' room was fine and the 'de luxe' room was beautiful, , spacious with a fine view across the city. The whole place was very stylish and traditional and was the perfect location in the centre. The hotel also sorted the charging of our EV.

Stayed in February 2024

The gym was terrible.

Stayed in March 2024

The male on reception with long hair was a bit rude. Also reluctant to replenish tea/coffee/milk for our room each day.

Location was perfect. Short walk to castle and cathedrals.Also near some excellent restaurants, bars and photogenic scenery. Hotel room located in the building at the back of the courtyard on floor 3 with elevator access. Mostly clean room, good shower facilities and hairdryer. The lady with the short hair who checked us in was super friendly and welcoming. Huge thanks for her welcome to Ghent unfortunately I did not get her name.

Stayed in March 2024

Room was small, Single bed was very small

Location was good

Stayed in March 2024

Only small things like once you use the teabags in the room they didn’t replenish them. Also it says if you don’t need a fresh towel hang it up but there is no rail or hooks in the bathroom to hang them..

Perfect location, lovely large room with an amazing view. Very nice friendly reception staff and a excellent breakfast.

Stayed in March 2024

No complaints :)

Great accomodation, very friendly staff.

Stayed in February 2024

clean, quiet room.the bed was comfortable.Excellent location in the city center

Stayed in January 2024

Smell from the bathroom sink, the room is noisy through the doors and walls I assume, if you are looking for a quiet room, ask for one

Very comfortable bed, perfect view of the rooftops, we were allowed early check-in, coffee and tea in the room were a nice touch,

Stayed in January 2024

Expected a coffee machine, instead had nescafe sachets, Booking.co, had advised that we would be upgraded, this appeared not to have happened. view over street. Hotel very noisy at night (not street noise)

Staff very friendly and helpful. Location is perfect; central Gent. Breakfast, did not have one, the cost seemed too high, bed comfortable, good shower, fridge.

Stayed in January 2024

The only thing I did not like was the sound-proofing for the outside noise. The room was located at the street side, and there was a non-stop noisy ambiance all through the night till early morning. Either people screaming at each other, sigaret smokers using the bench below the window to have a smoke and a conversation, or the garbage collections(for bars and business) at the corner. As well as the 6.00am deliveries (trucks running, doors and gates slamming) to the business in the alleys. Basically: don't get a room in the front, if you are a light sleeper.

The Room itself was cosy, spacious for 2 people and clean, the Hotel location was very good, right in the middle of all historical and sightseeing places. No breakfast was used in the hotel.

Stayed in January 2024

The shower didnt drain well and we didnt have a nice view (we looked at a parking lot while others looked at castle gravensteen)

The bed and location were amazing!

Stayed in January 2024

The room did not felt clean because there were hairs on the bed, on the towels etc.

The staff were friendly and the location is perfect because it was close to the center

Stayed in January 2024

There were no towels in the room....we had to go searching for towels in our pajamas in the morning. We arrived in an electric car but couldn't charge as petrol cars were occupying the charging bays (although to be fair the hotel makes it very clear that parking is first come-first served basis)

Location is fantastic, right in the centre of Antwerp. Room was clean and had all facilities that we needed. The evening staff were extremely helpful in finding us a place to eat on new years eve.

Stayed in January 2024