Ivana Gorana Kovačića bb, 78000 Banja Luka, Bosnia and Herzegovina
#20 of 41 hotels in Banja Luka
Guests' ChoiceBased on 21 hotel reviews
8.8Cleanliness
9.3
Comfort
9.0
Location
8.6
Facilities
8.8
Staff
9.4
Value for money
8.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 21
Reviewed: 18 April 2024
Bridget
United KingdomHair dryer had not been connected to the mains
Clean. Lovely breakfast. Gr8 massage. Very lovely helpful staff
Stayed in April 2024
Reviewed: 13 April 2024
Alun
United KingdomBit of a walk to the city centre.
Everything. Great room. The spa is amazing and the staff are lovely.
Stayed in April 2024
Reviewed: 30 March 2024
Katarina
SlovakiaExtreamly hard mattress, it was almost i possible to sleep. Smoking allowed in breakfast area.
Wellness was fine, and room and staff was great.
Stayed in March 2024
Reviewed: 17 March 2024
Burak
TurkeyBreakfast was not cover as we expected.
Stayed in March 2024
Reviewed: 3 April 2024
Miklós
HungaryBooking was complicated. First they wrote all ok. Then that there was still no room. But by the time we arrived we had a room. This is not good communication. There was a pillar in the middle of the room. In front of the room door there was another door. As we were travelling as a couple it would have been nice to have a bed together but I didn't tell you in advance. This was my fault.
Overall, we were satisfied. Breakfast was plentiful and varied, the bed was relatively comfortable. The bathroom was fine. The staff were friendly and helpful. Wifi was good.
Stayed in March 2024
Reviewed: 31 March 2024
Milos
SerbiaWe were told spa was included in the price when we checked in, which was not the case when we checked out. Waiter at the breakfast time does not know anything about gluten free meals.
Place is clean, rooms are new and comfortable. Mattresses are great! Spa adds a value, with their 3 saunas and a pool with jacuzzi.
Stayed in March 2024
Reviewed: 29 March 2024
Dimos
GreeceSmall room, the spa is mediocre. The elevator was out of service.
Value for money hotel. Good location.
Stayed in March 2024
Reviewed: 16 May 2024
Stojić
Bosnia and HerzegovinaThere are no comments available for this review
Stayed in May 2024
Reviewed: 4 May 2024
Sava
SerbiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 29 April 2024
Almir
AustriaThere are no comments available for this review
Stayed in April 2024
Reviewed: 28 April 2024
Aleksandar
SerbiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 25 April 2024
Game
Bosnia and HerzegovinaThere are no comments available for this review
Stayed in April 2024
Reviewed: 24 April 2024
Doo
SerbiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 20 April 2024
Khaled
KuwaitThere are no comments available for this review
Stayed in April 2024
Reviewed: 7 April 2024
Mitic
SerbiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 31 March 2024
Gavro
SloveniaThere are no comments available for this review
Stayed in March 2024
Reviewed: 10 March 2024
Tamara
Bosnia and HerzegovinaThere are no comments available for this review
Stayed in March 2024
Reviewed: 28 May 2024
Kocnar
SloveniaThere are no comments available for this review
Stayed in May 2024
Reviewed: 24 April 2024
Milos
SerbiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 19 April 2024
Darko
CroatiaThere are no comments available for this review
Stayed in April 2024
Showing 1 – 21
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content