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Reviews of Heartland City B&B 3 stars

Kazan Mahala 10, 75000 Tuzla, Bosnia and Herzegovina

#1 of 12 hotels in Tuzla

Guests' Choice

Review score

Based on 54 hotel reviews

9.5

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.5

  • Location

    9.8

  • Facilities

    9.2

  • Staff

    9.9

  • Value for money

    9.5

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 1 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Our room (number 4) was near to the steps therefore we have heard everyone who passed by.

    Very nice and polite staff, family business, central location, good breakfast, parking in the garden next to the hotel.

    Stayed in April 2024

  • Reviewed: 19 October 2023

    10
    Great place, great host
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Walls are a bit thin - so you might be disturbed, if you have a noisy neighbor (during my stay I had no problems with that). Due to my knee problems it was not so good, that I had to climb some stairs to my room - it is not the fault of the accomodation as they are not responsible for my knee and under normal circumstances that would not have been an issued. Just to let you know if you have difficulties with stairs, that there is no elevator.

    I stayed here for two nights and I was very satisfied. The location is perfect to explore Tuzla. It is right in the center and everything is just a short walk away. Room was spacious and clean, Bed was comfy. Wifi worked well and breakfast is good - even freshly made omlets are served. And they offer real Orange Juice (not the waterly one which I got in other Hotels in this region). The best is the owner, who is very kind and caring. As I unfortunatelly had some knee problems and I said I intend to visit the Museum of East Bosnia, she called the museum if it is open. It turned out, that they are closed and the phone call of the hotel's owner saved me from limping to the museum for nothing. And as my taxi for the transfer to the airport have been a bit late on departure, she offered to call the taxi driver asking him, if he is on the way. Great service.

    Stayed in October 2023

  • Reviewed: 27 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nice little hotel, kind hostess

    Stayed in August 2023

  • Reviewed: 2 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Perfect location and friendly host

    Stayed in August 2023

  • Reviewed: 29 July 2023

    10
    The perfectly run hotel .... hands down, nicest place to stay in Tuzla !!!
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The place is amazing .... It's been by far the best run place I've stayed in all of Bosnia 🇧🇦.... the family run hotel has the most dedicated husband and wife team. I highly recommend this place and will be back again at the end of the year. Its location is 100m from the centre of the city

    Stayed in July 2023

  • Reviewed: 22 May 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    .

    Very nice and helpful staff. Good location. Everything was good.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Everything was perfect

    Stayed in May 2023

  • Reviewed: 9 March 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    Good hotel, friendly staff, who were ready to help, nice breakfast

    Stayed in February 2023

  • Reviewed: 1 January 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Hospitality level was just amazing, from personally helping out with the parking to offering great tips about Tuzla. We had to leave before breakfast time but were still offered coffee and sandwiches for the road, a big plus. Overall, we had a very pleasant stay in a solid room with super comfortable beds. And yes, it's 30m away from the pedestrian zone, so Tuzla's highlights are literally just a few steps away.

    Stayed in December 2022

  • Reviewed: 30 November 2022

    10
    great location pretty much in the center of the city, friendly and helpful hosts
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    great staff, clean room

    Stayed in November 2022

  • Reviewed: 25 November 2022

    9.0
    Recommended- good for short business stays.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking is inconvenient in a narrow passage at the side of the hotel so you have to leaver keys at Reception for them to move the car.

    First impressions from the street was not impressive but once in the door it was obvious that there was a homely atmosphere. The receptionist was very helpful and offered to carry my luggage to the 1st. floor where there are period character sitting areas. My bedroom was modern, small but well appointed as was the excellent bathroom. Also it was quiet and no road noise. The location was excellent close to pedestrian walking areas , bars and restaurants. A decent breakfast and the wife of the owner cooked the omelette. Nothing is too much trouble.

    Stayed in November 2022

  • Reviewed: 6 November 2022

    10
    Amazing central location, with great breakfast and a wonderful host.
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night

    the host/owner is a wonderful lady. She's very helpful and nice. The breakfast was great. The location is very central, plenty of shops around.

    Stayed in November 2022

  • Reviewed: 30 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Centrally located, very friendly staff. Breakfasr

    Stayed in October 2022

  • Reviewed: 27 September 2022

    9.0
    I had a lovely stay and felt at home. There is a warm, welcoming atmosphere.
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights

    It was a bit cold in the evening and internet access is not good in parts of the room. There is also no lift.

    Very nice and helpful staff. Nice size of room. Excellent location.

    Stayed in September 2022

  • Reviewed: 19 August 2022

    10
    Excellent break enjoyed it very much as a family
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Very friendly staff,very attentive Dina couldn’t do enough for the boys at breakfast my son wanted to give her 5* for breakfast 😁. Also great location for visiting the lakes we would definitely stay here again and recommend it to anyone that wants to visit Tuzla

    Stayed in August 2022

  • Reviewed: 15 August 2022

    10
    Perfect location, city center just behind the corner.
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 2 nights

    Great breakfast, always refilled before get empty. Very good coffee!

    Stayed in August 2022

  • Reviewed: 7 August 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The owner and her husband were great people. He took care of my son’s needs at arrival, which was late. She was extremely hospital at breakfast and it was sincere. *I crown her as the owner only because it’s BiH. 😊

    Stayed in August 2022

  • Reviewed: 3 August 2022

    9.0
    Great Host! Nice and friendly, good breakfast. Perfect for families. Modern rooms, free parking
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Great Host! Nice and friendly, good breakfast. Perfect for families. Modern rooms, located in the city centre. Everthing is close by. Parking spot available for free!

    Stayed in July 2022

  • Reviewed: 1 August 2022

    10
    An amazing stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We absolutely loved this little family hotel in the heart of beautiful Tuzla. The room was amazing, clean and had all the essentials and more. The bed was so comfortable that we wanted to take it with us :-). The owners were welcoming, friendly and they went out of their way to make us feel at home. We loved the breakfast as it had so many choices and it was fresh. We will definitely be back!

    Stayed in August 2022

  • Reviewed: 31 July 2022

    9.0
    We will be back
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and great location. Easy communication with owners.

    Stayed in July 2022

  • Reviewed: 24 July 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    All went good, no reason to claim.

    Good location in the city center with parking slot right in front of the hotel. Friendly and very helpful owner lady. We ordered vegan food for breakfast in advance - they solved this request perfectly.

    Stayed in July 2022

  • Reviewed: 4 July 2022

    10
    The nicest place
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very nice place and service

    Stayed in July 2022

  • Reviewed: 19 June 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 5 nights

    The friendliness of the staff made my stay an excellent experience in Tuzla

    Stayed in May 2022

  • Reviewed: 2 June 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Very comfortable stay. owners are very friendly and made me feel welcome. This is my first time staying here and I will stay here again when I return

    Stayed in June 2022

Showing 1 – 25

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