The communication between the promises made and the execution of these promises from the team on the ground was terrible. They did something I really hated. They all blamed each other for the miscommunication. In the end, the concierge manager, Reena, saved the day and made things right.

The entire resort was a "10," as I expected it to be since it's the Ritz Carlton! I asked for an upgrade, and they happily upgraded me for almost double my initial reservation. I found the business side of the vacation frustrating and a little shady. I was promised select upgrades for being on the concierge floor, which I only got because I complained bitterly. I was asked if I wanted the same seating every day, but on multiple occasions, my seating was given away to someone else. I was told I had select seating at the pool, and the seating was the worst seat on the beach. Lastly, I was told my resort fees were not going to be charged to me since I paid for this big upgrade, but I was charged about $101 additional each day. I had to get management involved to compromise and split the difference between them.

Stayed in May 2024

Breakfast restaurant was crowded no other restaurants near by

Stayed in April 2024

I didn’t like how people came down early to the beach and claimed lounge chairs…for hours. There is supposed to be a 2 hour limit, but chairs around us were vacant until noon (towels plopped at 7:30am). Not very classy.

Hotel is beautiful, great fitness room/gym, incredible beach and location. Staff was so friendly and helpful.

Stayed in February 2024

Nothing

Cleanliness and customer service

Stayed in December 2023

Price

It was very clean and staff was very friendly and accommodating

Stayed in October 2023

The hotel is far up on Palm Beach away from the nightlife and action, which is a positive for some and maybe a negative for others. They do have taxis ready right out front to take you places which helps.

The room was very spacious, as well as the entire hotel layout. The service was incredible and food at the hotel was very good, including even lunches at the Madero Pool Grill. We took advantage of the snorkeling equipment, paddle boards, kayaks and floats that were all offered free for guests.

Stayed in October 2023

Nothing

Customer service

Stayed in September 2023

Fitness center a bit small

Everything

Stayed in August 2023

I found that the service both at the beach and from the housekeeping staff was under par. Everyone was polite and friendly however the wait staff at the beach would disappear for long blocks of time, forget your order or never come back with your order. Would forget towels when setting up chairs in the morning. Housekeeping missed one day, and provided inconsistent turndown service. It's Not that it was bad its just not Ritz Carlton level service. Food is grossly overpriced in both restaurants.

The facilites were clean, not crowded,and provided a wonderful beach.

Stayed in July 2023

Attentive staff, clean rooms, nice amenities like beach equipment, sunscreen, towel service etc.

Stayed in July 2023

There is nothing not to like. This property gives you everything.

The staff was amazing. The property was incredibly clean and the beach was gorgeous. Overall, this property is top notch.

Stayed in June 2023

Couldn’t stay longer

I loved everything

Stayed in April 2023

There was nothing not to like

This place was EVERYTHING!!!! From the staff to the food.

Stayed in May 2023

they put us in a side room despite all my reward points where we could see the day boat excursion workers were urinating in the bushes at the end of the day before driving home. we escalated and they moved us to the center ocean view corner room across the hall immediately but the AC wasn't as strong as the first room and really should have upgraded us for our trouble.

Loved service, food, beach, property, casino. all lovely. we had our own car and the front of the hotel receiving staff were AMAZING with valeting and pulling up our car!! The whole concierge staff and front desk crew also amazing. As were the resutaurant personnel, the poolside cabana attendants, and the boutique staff and the coffee shop folks. All lovely and top notch.

Stayed in March 2023

Beach staff could be a little more attentive, often had to go to the bar to get my own cocktails

The beaches and the water sports

Stayed in April 2023

some staff members

poor communication between staff , gave me bimini chair for free as they messed up my reservation and than tried to charge me for 230.00 for chairs and embarrassed me

Stayed in February 2023

Company convention came in and ruined the experience- would never go back because of that

Stayed in February 2023

The rooms were very nice but a little below the Ritz standard. more like a nice Marriott. The Cabana service was nice but we thought the loungers needed to be much more luxurious for the price.

The property was very clean and great view from our room. Staff were outstanding. Food was very good

Stayed in January 2023

clean

service was incredible

Stayed in December 2022

The service was extraordinary; the staff always greets you with a hello and a smile - and always asks if there's anything else they could do. The smaller number of rooms (as compared to the other hotels) made it easier to relax and enjoy the pool and beach.

Stayed in October 2022

no complaints at all. Only suggestion would be the addition of a complimentary coffee service in lobby…… especially when you have an island power loss.

just beautiful. Short walk to pools and beachfront. plenty of shade available to retreat from the sun. enjoyed our Cabana and service was exceptional.

Stayed in August 2022

clean

Stayed in May 2022

staff

everything !

Stayed in May 2022

food

beach pool room

Stayed in December 2021