Pillow, bed and tv that did not work.

When we arrived our television did not work, which continued for two days. (Never got a discount, or anytime of compensation, mistake 101 in hospitality)There was no spa and the only reason we stayed was because the stay. As far as the room, water pressure was great! The pillows on the other hand were the worst we have ever spent on.

Stayed in April 2022

a bit noisy - we could hear everything the next door people were saying no access to the beach even if the beach is not far. they should maybe negotiate to have a few chairs available on the beach for their customers. it would be a great added value. a bit costly knowing you dont have access to the beach

The hotel is great even if it is not next to the beach. the pool is nice and welcoming. however, you might struggle to get a chair if you arrive late. the bar is nice next to the pool and also a bar in the pool good parking access - we rented a car which is needed in Aruba if you dont want to depends on taxis the gym is great and accessible 24/7 with great equipment

Stayed in March 2022

I wish the hot tub and pool were open later than 9pm. We came to Aruba with friends who stayed at other resorts and their pools were open much later so we ended up going to their resorts to use theirs. Even if it were open until 10pm or 11pm that would have been nice.

The concierges were outstanding. Anything we needed they were happy to help with, even if it was just calling a cab for us. Our room was also very clean and comfortable.

Stayed in February 2022

The bathroom didn't have any shower gel, etc. There could be more umbrellas poolside for protection from the sun but I'm not mad at the tan!

The beach is truly in walking distance, it's fun to take a Bird scooter which are often set in front of the hotel or nearby. Staff was amazing- Linda in dining was such a sweetheart, she went above and beyond in providing a stellar experience throughout our stay. Poolside was really fun- Nelson knows how to make a drink that'll pack a punch. The music selection was unmatched- we got Afrobeats, R&B, Reggae, Pop music and more. I appreciated the diversity in sound. The live band was cute too, I only saw them briefly before heading to dinner but the lead singer was good!

Stayed in March 2022

Prices for drinks are a bit high. The walk into town was not bad but would prefer to be a little closer

The breakfast was a great deal! The pool area was exceptional the only downfall were the chairs were all taken by 9am

Stayed in March 2022

Long waits for cart to pick up to bring to the beach. Not enough beach lounge chairs at beach or by the pool.

The hotel was nice. The food and drinks were good. Rooms were nice and facility was clean. Live music was a bonus.

Stayed in February 2022

.Each night, we heard loud music playing in the nearby venue. It played until at least 3am and was quite annoying. Housekeeping wasn't automatic...you had to request it, which was a bit odd but otherwise not a major nuisance .

The location to the beach, shops, and restaurants exceptional. Having chairs available at the beach was really nice, too. The room was tastefully decorated and comfortable. We loved the staff! Everyone was warm and friendly, particularly Berny, the bartender! We loved him, and he took good care of us. Also, the pool area was beautiful!

Stayed in March 2022

Lack of information. It was our first visit and it was somewhat hard to get info.

Breakfast was good. Did buffet. It was hard to keep it hot.

Stayed in March 2022

The bed and pillows were too soft, not pleasant if you have neck problems. The pool area is nice, but there are relatively few loungers and not much shade.

The room was large and clean, in-room amenities as expected for a 4* hotel. I enjoyed having coffee on the small patio/ balcony. Breakfast was good. It was close to the beach (just cross the road and then go around Riu) - crossing the road was not a problem if you were careful, not many speedsters in Aruba. I didn't use the hotel shuttle, so n/c on that. It is located conveniently within walking range from both the many restaurants/ shops on the Palm Beach strip, and from Eagle beach, for a change of scenery.

Stayed in February 2022

beach area was not great and they need to upgrade the beach chairs they give you. they are old and some are just folding chairs. not what I would’ve expected.

beds were very comfortable and pool area was very nice

Stayed in February 2022

the beach area need more shade and would be nice if someone was there with drinks/snacks

staff was very friendly the facilities were clean and it was within walking distance to all shopping and restaurants

Stayed in February 2022

The coffee at the restaurant and in the rooms - seriously needs another brand/option

Great meals at the restaurant - it is a bit pricey, but very good quality and tasty.

Stayed in December 2021

The shuttle to the beach is till 17 pm. If you want to visit the beach after 17 pm, you have to go on your own.

Really clean hotel. Super friendly staff. The location is very convenient. Right in the middle of high rise hotels, palm beach and an entertainment center for tourists with lots of restaurant and bars.

Stayed in October 2021

The Conceirge ladies Acesti and Meh were exceptional and very helpful.

The Conceirge ladies were exceptional and very helpful

Stayed in October 2021

Nothing

Great staff: I was a bit ill on day 3 of my stay and Marvin Leonidas was very helpful. He helped me get a cab to urgent care and he checked up on me continuously to ensure I was okay after receiving treatment Good location: very close to palm beach. Hotel shuttle was greatly appreciated. Also very close to numerous restaurants and bars Nice room: fairly modern rooms and decent sized too

Stayed in September 2021

cons: so the biggest cons for me is about palm beach access. that the resort is close, walking distance, to the beach but first of all the path for getting to the beach is not a pleasant walk. to cross the street, for a part there is no sidewalk and you have to cross the bridge in the hotel parking lot which has the wastewater in it and smells terrible!!! its not something I would like to do in my vacation. And, when you get to the beach, there is no designated place for the hotel, I thought we can get an umber and chairs. I don’t mind paying for it but nothing is designated to this hotel. I know all the beaches are public in Aruba but, palm beach is basically all umbrellas from the other resorts, I believe the umbrellas can be used by everyone since it is in a public beach and you can tip the other hotels staff to bring a chair for you. but I feel like an intruder doing that. and I prefer going to eagle beach which has everything public and other resorts are not hugging the beach!! So I feel like staying in this place you get clean rooms, good food, and the night life but for me I wouldn’t say it’s walkable to the beach. for next time if I go there, I will rent a car and drive to eagle beach each time, or just take a taxi there. I believe if you want to enjoy palm beach you have to be in one of the beach front resorts…

pros: our room was very clean and we didn’t have any problems with that. the food at their restaurant is very very good quality at a very good price! it is walking distance to the nightlife and restaurants at irausquin street.

Stayed in September 2021

Check in was not easy. Yes, we were early, but no place to really hang out while waiting. Also, not easy to find rooms.

Restaurant was wonderful. Liked the pool area very much

Stayed in September 2021

The concierge girls were extra helpful with information about rental cars and giving me recommendations for food and beaches

Stayed in August 2021

There was an island wide power outage wherein we were able to use bathrooms because they’re weren’t able to flush, as well as there being no light obviously. We were told that this happens periodically however the hotel was unprepared. I feel like flashlights should be readily available if this is a reoccurring event that takes place.

Upon arrival, our room was changed from what was initial booked but we were not informed, and it wasn’t until I entered the room, that I realized and then it was explained to me.

Stayed in July 2021

The breakfast buffet which was included in our stay could’ve used more options daily.

The service and staff were very nice and helpful.

Stayed in July 2021

Serve seafood pizza after midnight!

Facilities and room were very clean and comfortable. Staff and food were great. The location was convenient. And the happy hours by the pool with the DJ were so fun!

Stayed in June 2021

Provided free shuttle to the beach but never answered the phone when we needed it, or a taxi. Staff didn’t work well during power outage

Staff was super friendly! Pictures look exactly like the location. Beautiful

Stayed in July 2021

Staff were not good or attentive, better hotels to stay at locally

Good location

Stayed in April 2024

The scenic view of the pool and the modern style of the hotel

Everything and everyone was fantastic

Stayed in March 2024

The bed wasn’t comfortable.

The resort is close to other restaurants. There on site restaurant has great food.

Stayed in March 2024