Not a lot of beach chairs at the pool. Chairs were taken by 6:30 am each day. We did not see any “grab n go” items sandwiches,snacks

The property was clean and in a great location! Lots of restaurants, bars and shops across the street from the hotel

Stayed in August 2023

All the seats at the beach were full. It was hard for my pregnant wife to get a seat to take a short break. There were staff but looked like they were only helping for tips. Food was not good.

The beach was clean and the distance to the market area was great. You could walk there in 5 minutes.

Stayed in June 2023

The location was great and the staff was outstanding.

Stayed in June 2023

The food was great the staff is very friendly and they thrive to make you feel at home

Stayed in May 2023

Not enough beach huts to accommodate guests. But that was a very minor issue

Food was excellent. Many choices. The room was very comfortable. People who worked there were exceptionally polite and courteous.

Stayed in April 2023

seemed a little dated.

location was good.

Stayed in April 2023

the property is outdated and the cleaning staff don’t clean when they come to the room. the cleaning lady only made the bed and changed the towels. there were toothpaste splashed on the mirror and when we got back to the room after she cleaned, it was still there. I called for maintaining to come fix the sink in the bathroom that was clogged and all they did was come remove the middle piece and leave it on the counter. I got there the Wednesday and kept calling for them to come replace it and I’m yet to see anyone come back. Don’t get me started on the fact that Barcelo encourages their guests to wake up as early as 3 am to go hold chairs by the pool. I’ve been to many hotels and I’ve NEVER in my life experienced that before. People were allowed to hold chairs for the entire day and were not even around using them. I’m so disappointed with everything! the food was awful, thank God we were able to get reservations to the hibachi( food was bland), mexican( food was very tasty) the seafood and steak, we opted out. Barely any variety food choices. The staff was friendly and tried their best but they need a new chef and better policies regarding pool chairs! why should I be on vacation and wake up in the wee hours of the morning to go sleep on lounge chairs until 6 am when I could actually leave my stuff?! DO NOT GO HERE IF YOU WANT GOOD FOOD AND A GREAT EXPERIENCE! RIU is three hotels down… stay there! I stayed at RIU twice in Aruba and I wasn’t disappointed once! Barcelo needs a revamp!

I liked nothing about the stay here except the location and the beach.

Stayed in April 2023

Food was awful, except for breakfast. Only premium liquor served at lobby bar at night. Could never get a lounger at pool.

Bed, A/C

Stayed in April 2023

They are very unorganized and make no effort to accomodate basic requests: we were there for 5 nights and has an all inclusive package. When we arrived and tried to make reservations to the included restaurants, we were told that they were all fully booked for our entire stay, which is completely unacceptable. They also allowed conplete wilderness when it came to beach beds and pool beds: people would keep the provided beach towels and go in the middle of the night to put them on beds, chairs and umbrellas to reserve them, to maybe not even show up all day. We were travelling with small children, so one of us had to go down every morning at 7am to try and get a spot and barely found shade. It was absolutely ridiculous and frankly an easy fix (just tell people umbrellas and chairs need to actually be used or unattended stuff will be removed after one hour, or something along these lines). We have been in many all inclusive resorts all around the world, and it was the first time we saw something like this.

The location is great and the property is pretty contained, which was great. Food was very good.

Stayed in March 2023

Paid all this money and had to get up at 5am to find a decent spot at the beach. And if you get up late you won't get a chair. And then they sell day passes . Not enough chairs for paying guests.

The Italian Restaurant, Mexican and Hibachi food was excellent

Stayed in January 2023

Food, room, the check-in process (key cards were not activated and direction to the room was vague). Paint peeling off the wall in the hallway. Nothing hanging in on the walls in the hallway

Gym was 24-hour access and the lounge area outside the spa doors

Stayed in December 2022

their was nothing lol

it was awesome loved it loved it loved it

Stayed in November 2022

I loved the atmosphere! The location is right on the beach so we didn't have to leave the hotel for anything.

Stayed in November 2022

Half of the restaurants were not very good, especially the Japanesse and Mexican Poor quality of liquor, Also not enough chairs by the pool. The rooms were poorly maintained, lighting was bad in the bathroom, safe constantly gave me errors. No conditior , no hand lotion . It just lacks basic things from other resorts.

Location

Stayed in November 2022

Worst

Worst

Stayed in October 2022

The food and drinks were just ok.

beautiful location

Stayed in October 2022

I liked everything... I would stay at this property again... Next time I will be taking my children with me.

I liked everything the lobby is very welcoming and clean... I liked that the resort is on the beach... I also liked the restaurants on the property.

Stayed in September 2022

the front desk people we’re very nonchalant with our issues

The staff was very friendly and helpful and very funny

Stayed in September 2022

The restaurant’s in facility was not good especially when you go and have breakfast the bacon was always served burnt the egg they served on buffet area was terrible I couldn’t eat breakfast there so I had coffee instead then I went off the property to have breakfast, So i took pictures of the burnt bacon and eggs and among other things there with all due respect I think I wasted my money there 5,000 was a waste of my money Samuel Johnston should go and straighten this hotel out and the Owners should give a surprise visit and see for themselves I won’t be staying there again unless they compensate me for my lost going outside too eat, the food needs to be updated .

The beach

Stayed in September 2022

The food was average at best, dinners there were the best but every other meal was plain, flavorless or inedible. The staff were poorly assigned and there seemed to be countless gaps in communication and staffing. The woman working the front desk during the days was rude, unapologetic and unhelpful. We had no towels, a dead hotel room door battery, mystery additional charges at check out and an impossible to contact customer service phone line. Literally one of the least supportive and accommodating stays we’ve experienced especially during our honeymoon.

The facilities were beautiful and the property was well kept. The pools and beach as well as the towel staff were impeccable. The bellhops were also amazing and remembered us from day one to checkout.

Stayed in September 2022

building is old and smells, lacks cleanliness and sanitation measures, some of staff was rude and did not care about accomodating customers, deluxe is a misleading term, the deluxe ocean view room is really a partial ocean view room and cleary described as a partial ocean front room by the front desk staff, unless you upgrade to premium the resort is not all inclusive, misleading advertising, needs rennovation and staff improvements,

location, drink service on beach

Stayed in August 2022

They tried to give my friend and I one king bed. Even though I requested 2 double. It took a hour of my time to straighten it out. After that everything was great. They gave us a bottle of wine for the inconvenience.

Stayed in July 2022

My safe in the room did not work , light didn’t work until someone came to fix it . Was told at checking in that I had connecting room, for to room and no connecting room . Some of the the staff are very disorganized

The restaurants food were good.

Stayed in July 2022

Casino should stay open longer! Better selection for alcohol like Basil Hayden, Casamigos and Henny VSOP Salsa for breakfast! You can’t have a omelette without Salsa😎

Chelsea! Randall!!AMAZING customer service!!! The hotel is amazing! Location perfect! Nice room! Big beds.. warm robes!! The entire staff was great!!

Stayed in May 2022