316 Port Douglas Road, 4877 Port Douglas, Australia
#109 of 185 hotels in Port Douglas
Guests' ChoiceBased on 1231 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.4
Facilities
8.3
Staff
8.8
Value for money
8.3
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Eryn
AustraliaOnly thing I could think of that I didn't like was 2 single beds being joined together to make a king bed.
What a fantastic resort. Check in and check out was easy. They even allowed us to check in early with no additional cost. Room was large enough for our stay, general housekeeping every day as well as on weekends. When we did dine in the restaurant, food was lovely, quality was great. Cocktails by the pool were even better. Pool was large where you didn't feel like you were on top of another guest. Bike hire and also fishing rods for hire. Games room for everyone not just the kids. Local shuttle buses run regularly from the resort, so no need to worry about driving Overall a great family resort or even just as a couple's holidays as we did. But most of all a big shout-out to Clare who works on the front desk, Her help with bookings and local knowledge of tourist attractions was fantastic. No question was too hard for her
Stayed in May 2024
Reviewed: 9 May 2024
Sarah
AustraliaRooms are a bit dated. Bathrooms especially.
The pool area, the walkways/grounds. Friendly and helpful staff
Stayed in April 2024
Reviewed: 8 May 2024
Penny
AustraliaThere was construction in the room under me. After listening to it we asked for a room change.
Stayed in May 2024
Reviewed: 6 May 2024
Fiona
AustraliaNothing
We were in a private room and enjoyed the facilities so we extended our stay into the resort room which was lovely. The pool was great with a swim up bar. The whole resort was amazing. The service by staff was exceptional always helping out. Was also in a great price range for the facilities.
Stayed in May 2024
Reviewed: 29 April 2024
Jenni
AustraliaRoom could be a bit better sound proofed but not a deal breaker. The rest of the place made up for it.
Loved the garden and ponds and all the greenery. Really made the stay one of a kind.
Stayed in April 2024
Reviewed: 29 April 2024
Sue
New ZealandI know about condensation, but the dehumidifier was noisy at night. Also the shower is a poor design, water runs down the shower wall, and across the tiles, pooling in the middle of the bathroom floor.
The room , bed and bathroom facilities were excellent. Dinner menu was good and food very tasty.
Stayed in April 2024
Reviewed: 26 April 2024
Amber
AustraliaNot enough parking, the shower drained out across the bathroom.
The location, the staff, the pool.
Stayed in April 2024
Reviewed: 26 April 2024
Elaine
AustraliaNothing -just pillows too large ( sore necks)
Great restaurant ( food was fantastic!) the grounds of the resort are wonderful
Stayed in April 2024
Reviewed: 26 April 2024
Rachael
New ZealandMore comfy lounge chairs to sit and watch TV in the evening - But being seriously fussy the three seater couch and 1 seater occasional was fine. Was a drive to town.
Rooms were huge, kitchen and lounge was awesome too. Could easily stay a week+ Pool was amazing, kids played in it for ages while we swam, then sat and had a drink and watched them. The games room for fuzeball was fun for kids to gather
Stayed in April 2024
Reviewed: 26 April 2024
Tom
Australiatimeshare sales push
setting
Stayed in April 2024
Reviewed: 24 April 2024
Krishma
AustraliaTo increase vegan and vegetarian food options
Beautiful location for family
Stayed in April 2024
Reviewed: 23 April 2024
Vanessa
AustraliaRamanda has a tropical vibe, lovely pool and dining area. Food was good and value for money.
Stayed in April 2024
Reviewed: 22 April 2024
Kara
United StatesThe room door could use something to cover the space between the bottom of the door and the floor. We had a cockroach in our room because there was a huge gap. Understandably we know they are on the property but didn't love it being in our room. The bed also was two twin beds pushed together instead of a real king/queen bed and were not super comfortable.
The pool and resort area was beautiful, felt like we were in the jungle and loved it.
Stayed in April 2024
Reviewed: 20 April 2024
Penelope
United KingdomExpensive washing machine and dryer facilities.
Beautiful facilities, lovely pool and surrounds, lovely landscaping, no smoking allowed on premises which was fantastic, friendly and obliging staff, excellent restaurant, swim up bar, dehumidifier and clothes airer in room.
Stayed in April 2024
Reviewed: 16 April 2024
Deepak
United Arab EmiratesBeach was far
Overall value for money
Stayed in April 2024
Reviewed: 14 April 2024
Brent
AustraliaNA
Na
Stayed in April 2024
Reviewed: 14 April 2024
Garima
AustraliaRooms are very old school and need an upgrade specially for the price charged. No porter to help with luggage
The pool was a dream. Pool bar and the restaurant was amazing.
Stayed in April 2024
Reviewed: 8 April 2024
Philip
United KingdomA little “tired” in some public areas. Would benefit from a refurbishment
Good room space. Clean and comfortable. Great pool.
Stayed in April 2024
Reviewed: 24 March 2024
Karen
AustraliaMaybe have umbrella ready for patrons to use on-site we stayed while it was raining and getting from one area to the next we got a bit wet and some weren't undercover.
Very clean and great facilities. Staff were friendly and happy to help.
Stayed in March 2024
Reviewed: 6 March 2024
Taro
JapanThe hand sope dispenser was broken.
Pool & Pool bar
Stayed in March 2024
Reviewed: 22 February 2024
Stephen
AustraliaSupposed do a light clean each day only did on first day then no more even tbou we mentioned it to a member of staff.. so pool towels in the room were wet. Allso bath towels and ran out of toilet paper on last day . Coffee and tea, etc. never topped up
Pool area, restaurant and bar
Stayed in February 2024
Reviewed: 18 February 2024
Sandra
AustraliaPool photos didn’t live up to reality
Very good value
Stayed in January 2024
Reviewed: 2 February 2024
Карелина
AustraliaFood in the hotel restaurant
Magpie goose
Stayed in January 2024
Reviewed: 21 January 2024
Susan
AustraliaHard Sell, bit far from town, cafe a bit limited and expensive , no balconies, people smoking and making noise late at night
Nic pool, swim up bar comfortable apartment , good laundry
Stayed in November 2023
Emden, Germany
Ballina, Ireland
Albacete, Spain
Barcelona, Spain
Commezzadura, Italy
Kappel-Grafenhausen, Germany
Clifden, Ireland
Bagan, Myanmar
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content