Additionally, an increase in staff numbers would enhance service efficiency and overall guest experience.

The hotel provides a solid stay, but the breakfast options are quite basic and could benefit from greater variety to better start the day.

Stayed in April 2024

Paying for the drinks at dinner We heard crying children from the neighbouring room (and they were very loud). But it can happen everywhere, not sure you need to blame the hotel. Ear plugs solve the problem

All is good Room is spacious, good facilities Good location next to ski lift. Rental on the ground floor. Parking outside is spacious and free Good breakfast and dinner - they serve fish and meant, various sides, desserts, fruits

Stayed in March 2024

Beds could be more comfortable, asked for Queen Bed but only twin bed were available, anyway the rooms, breakfast, staff, were fantastic

Everything

Stayed in March 2024

Could be a bit cheaper since it had no breakfast included. Could switch the tv from the living room with the tv from the bedroom.

The Room was very Spacious and clean. The bed was super comfy and very big. The view of the mountains from the balcony was great. The bathroom was very nice and the water pressure was as expected. Wifi was good

Stayed in March 2024

The breakfast could be improved

Great location, facilities, and staff

Stayed in March 2024

We reserve sauna, but when we got to the sauna it was cold.

Good breakfast, perfect location

Stayed in March 2024

Was requested to pay extra 220 euro for my room as an Extra charge for my 13 years old even though it was only 50 Pounds extra on the Booking website. Was told by th member of staff because i contact the property directly i have to pay 220 euro. Disagreed and following a discussion with the manager the fee came down to 70 euros. Still had to spend half an hour for the negotiation and not very helpful following 2 hours flight from London to Barcelona and 3 hours drive from Barcelona to Arinsal

Great location and easy access. Plenty of parking space, next to the skiing lift and ground floor ski rentals shop all very handy.

Stayed in March 2024

excellent breakfast and dinner, was included

Stayed in January 2024

It’s located at the top of a large hill, I wouldn’t say it was an issue but if the buses were more regular there would be no complaints

Next to the lift, excellent staff and facilities

Stayed in February 2024

Arinsal has to be the worst ski resort in Andorra. This has nothing to do with the hotel, but in terms of location I deducted a single star for this. Pal, however, was very fun and had slopes for all levels.

Very comfortable with great views and facilities. The buffet breakfast was very good value and we made use of it everyday. Friendly staff and many ammenities. We got massages and they were amazing. Highly recommended.

Stayed in February 2024

Overall, my experience was positive, loved everything , but there are a few areas that could be improved: 1. Wall Insulation: I noticed that the wall insulation could be better. I could hear noises from neighboring rooms and everything happening in the corridor. Improving the insulation would enhance the overall comfort and privacy of the rooms. 2.Shower Gel and Shampoo Dispenser: The dispenser for shower gels and shampoos in the bathroom was not working during my stay. Fortunately, I had my own supplies, but it would be convenient if this amenity was functional for all guests. 3.Towel Change Policy: I was surprised that our towels were not changed during our stay. In my past experiences, this has always been standard practice. It would be great if the hotel could ensure consistent towel change service for guests. 4.Toothpaste Availability: However might not be applicable to everyone but on two consecutive days, we requested toothpaste from the hotel as ours had run out. However, we were informed that they had run out of toothpaste as well. 5. Room Temperature: Despite having the heating on full blast, the rooms still felt a bit cold. It's unclear whether this was an issue with the specific room or a more general problem. Ensuring that all rooms are adequately heated would greatly enhance the comfort of guests, especially during colder seasons.

Amazing location, free parking just outside hotel and right next to the lift. Great size of the room and bathroom! All necessary amenities are in the room, also stocked mini fridge (which you can use at extra costs) Clean room, decent view. Bar at the hotel, playroom for kids, entertainment room for adults, spa, gym, everything you did. Your perfect retreat awaits! Love it all.

Stayed in February 2024

Nothing

The staff was super friendly and helpful. Walking only 30 meters to the ski piste was fantastic. Only 10 min walk (or 5 min drive) to Arinsal village with lots of nice bars and restaurants. Loved the spa and breakfast as well!

Stayed in February 2024

Good location for the ski slopes. Very good quality buffet for breakfast and dinner. All staff friendly and professional.

Stayed in January 2024

Would have preferred a room with a view and not looking into the back of a building.

Breakfast had lots of options . Great space .

Stayed in December 2023

breakfast could improve a bit. One day it had mixed eggs that were green

Amable and kind staff

Stayed in January 2024

breakfast was good, location is great

Stayed in December 2023

We had a baby cot and it very outdated which did not respected the EU safety regulations from 2017, but the manager was very understanding and promised to buy new ones for the future, also reimbursed the payment for it.

The room was spacious, comfortable beds and nice terrace. I loved the kids playground. The bartender was very friendly and helpful.

Stayed in December 2023

We arrange our travel with electric car based on the information we can charge the car at parking , the service wasn't available

The property was well located and stuff was great

Stayed in December 2023

Breakfast could be improved for guests that don’t eat pork.

The room were spacious and bed were comfortable, bathroom was clean

Stayed in December 2023

the bar area closes quite early. Before going to a meal and waiting for the rest of our friends we wanted to wait in the bar but was closed.

The workers were all absolutely exceptional! Sofia and the others (unfortunately did not get their names) always went above and beyond to make sure you enjoy your stay. I went the first day of the ski season and so not all options for breakfast was apparently available but what was there was really good and had a variety of options. The rooms were really large! Definitely exceeded my expectation and on top of that was SUPER clean. I was highly impressed. The service was definitely one of the best I have experienced and I will defiantly go to this hotel again

Stayed in December 2023

Only the beds. Spring beds may be comfortable for some but I have the impression of fighting to stay on it.

Great location. Great staff (it was fun to try dig up some forgotten knowledge of Spanish).

Stayed in August 2023

A bit far from the restaurants / leisure area.

Very friendly reception staff, clean room and very quiet place.

Stayed in July 2023

The Wi-Fi weds work, only thing that wasn’t up to pair

Stayed in July 2023

We took the half board option and the food was ok but could have been better with greater selection. But we did go towards the end of the season so maybe that impacted on us as there were few guests. the hotel is extremely well placed for the ski slopes but the walking to the apres ski is a bit of a walk.

Great location right beside the chairlift. the stall were friendly and very helpful. The rooms were large and clean.

Stayed in March 2023