Very limited hot water. Not enough for 3 people to have a normal shower. Very disappointing. Use of ski lockers was an additional cost which wasn't expected from an apartment building which advertises itself as a ski apartment. Rules around not taking ski gear into the apartments so availability of lockers to avoid this should be included in the cost.

Flexible check in, room as described / photos

Stayed in March 2024

The location, with kids we have to make a long walk.

The pictures in the booking are so different from the reality

Stayed in February 2024

The appartement is a bit old.

Location, Price.

Stayed in January 2024

Along way up the hill from town but that reflects in the price.

Spacious and clean overall excellent value for money

Stayed in March 2024

We planned to arrive at 5-6 (that’s the time we gave the property), but had some issues therefore only got there closer to 9pm. The reception is only open from 5-8, we therefore asked our friends to check in on our behalf. They collected the key, went to check the property and it was in a dreadful condition. The property wasn’t clean, bedsheets not changed, floors not mopped, used towels everywhere. Our friends notified the reception, and they basically told them that they forgot to clean it. The issue was reported at 6pm and we had to wait till 10:30pm to get it cleaned. If we travelled alone we would have been stuck outside with our luggage in a freezing cold for hours. On top of that, when we finally checked in, we realised that the toilet was broken (the flush button didn’t work), we reported it immediately, but nothing was done. Essentially we were left without a toilet for the whole duration of our stay. The reception kept ignoring our messages, they’d respond once a day saying that they informed the maintenance. Needless to say, nobody came to fix it. Furthermore, previous guests decided it was a good idea to deep fry something in the kettle, so it was full of oil.

The property was awful - a dreadful experience

Stayed in January 2024

The communication was extremely poor. I have never received worse service than I did with the staff here. If you book on booking.com and try to contact them prior to staying, they'll tell you that you need to contact the management of the hotel directly. This is also true when you call them. That is surely not acceptable. I then proceed to contact the number they gave me and nobody picks up. I later find out you can WhatsApp them, so I do and get a response. However during the stay, the person on WhatsApp started ignoring me. When I followed up on booking.com, I was told to go to reception. During my visit, I was unable to find a reception in my building. There is a reception in the next door building but they claim to be run by a different company and instruct you to walk five minutes down the road to another hotel. In addition to this, where are the WiFi instructions? There are none. I have attached my correspondence with the hotel through booking.com and WhatsApp.

The room was spacious and everything was as advertised (other than the WiFi). I'd say good value for money, but read my criticism.

Stayed in March 2024

Sofa was broken. When we called the next morning they said they could only go an fix it if we had pictures… at that point we were already at the slopes so we had to go back take pictures send them and then they came to fix the sofa (more or less…). Still pretty uncomfortable to sleep on.

Location

Stayed in February 2024

Poorly maintained and dirty property with missing pillow cases, not enough bed sheets and no duvet covers and dirty duvets. Had to request clean duvets that didn’t arrive until following evening. Shocking!!! No mountain view even though paid £240 extra for that. Heating not working properly either. Didn’t have a cot for our 1 year old baby so I constantly had to worry about a safety of my baby. Check in process absolutely ridiculous, had to queue on the stairs behind their office doors for more than hour to collect the keys!!! Reception said we would be compensated for the stress and troubles our family experienced however they have never actually honoured it. Absolute joke!!!

Stayed in January 2023

Ridiculous checkin process, bad location ,parking extremely difficult , very small , had to strip bed or risk €150 , early check out yet no check in before 5 .VERY UNCOMFORTABLE BEDS

good appliances

Stayed in December 2022

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in February 2023