Exceptional quality residence, with a great spa and gym. The shuttle to the ski lifts was very convenient, running every 5 minutes. Ski rentals are available at the shop in the hotel; convenient locker rooms. Breakfast was also great!

Stayed in March 2024

Service and amenities are excellent, so is location

Stayed in March 2024

Charging for outdoor parking and charging foemr the pool access

Food, design, the ski logistics

Stayed in February 2024

Perfect location, lovely staff, comfortable rooms, beautiful hotel with great facilities. Amazing breakfast and loved sitting in the lounge area enjoying the ambiance.

Stayed in February 2024

The only thing keeping them from a 10/10 is the room size. This room was bigger than last time, but overall they dont feel that big. Big enough for 1, a bit tight for 2. Having said that, solid 9/10 for this hotwl

Second time here in the last month. Good hotel, good facilities. Staff is really helpful across all areas, from the reception to the bar to the vans. Great client focus and overall flexibility. Also had a small issue with something at the hotel, but management immediatly took action. Great receptiveness to feedback

Stayed in February 2024

The only 2 things preventing this from being a 10/10 experience are the rooms size (really , really small for this level) and the wifi (4mbps download....). Otherwise, great hotel if you can live with these 2 variables

Very nice hotel. Friendly and helpful staff. Nice breakfast, great view, great gym, ski rental store embedded into the hotel, easy parking, nice bar. Overall comfy beds. Even the staff that drives you to the slopes is friendly and helpful.

Stayed in January 2024

The only criticism is the size of the room, we had a family room for 4 and it wasn’t enough space to even unpack the suitcases

The hotel is absolutely beautiful, the stuff can’t do enough for you, from the moment you arrive to the moment you leave the service is excellent. The breakfast was really good, good options, good quality, the food in the restaurant is delicious as well. Kids loved the kids club, we were actually struggling to get the out of there 😅 the hotel also has a shuttle bus to the ski lifts which is very handy as well. We loved it so much we didn’t want to leave.

Stayed in January 2024

All

Stayed in September 2023

Everything was neat! And the food was great… the staff were super friendly, my kids love the kids room. Excellent choice.

Stayed in August 2023

The wifi connection / login might be improved

Good restaurant, good staff, nice spa

Stayed in August 2023

The dinner buffet included in the rate was disappointing. The selection of food was ok, but the atmosphere is casual and roudy with kids running around. Skip this if you're looking for a nice relaxing atmosphere and high end food.

Beautiful property with an elegant lobby and spa. I loved the bar. I really appreciated the attentive service at check in and the safe bike storage room in the garage. This is a great place for cyclists exploring Andorra to unwind after riding up mountains.

Stayed in July 2023

The spa/pool access is extra and not included in your stay which it’s annoying as it could be quite a difference for a family. The size of the family room is a bit too small.

Nice and comfortable hotel. Great for families and small children. Tatiana from the kids club was amazing, all my 3 children had a great time! We all enjoyed the spa/pools and the buffet was surprisingly a very high quality. We will be back for skiing in winter!

Stayed in August 2023

CocaCola in minibar - 5 euro. A little bit to much. Walk to ski lift 10-15 mins if you in ski boots it is not simple. Parking 10 euro day, but if you have electirc car and need charger it is 20 euro day

Nice cozy hotel. Spa, fitness, restaurants. Nice lobby with views. Huge rooms with everything what your need. Good breakfast with many options of food. Fresh juice, nice staff.

Stayed in April 2023

beautiful views from the balcony and the restaurant spacious room

Stayed in March 2023

Although not ski in and out the shuttle service provided is very efficient and friendly

5 star hotel with good facilities and high quality food

Stayed in March 2023

I just have to say about the bathroom cleaning and changing sheets has to be more frequently.I stayed eight days at the hotel and I think it’s because it’s ski place we got sweat from ski and should be change each 2 or three days .But they are very confortable,pillows,sheets and blankets.Another thing is about the girls that stayed serving at the restaurant.It’s almost impossible to get them when you need ,but it’s more in breakfast time .At the dinner time,this is not so difficult and was a guy Frederico very polite and helpful.

I was already in this hotel I loved the place .The hotel is very nice the rooms are comfortable and it has half board service available and tranfer to the ski Montain all day every day .The reception people Bianca and Alvaro are very nice and also help me with transfer to Barcelona airport to the hotel.Flávio was the guy and I have to thanks him ,so polite ,easygoing,wonderful person .I have my luggage desviate and he was patiently waiting at the airport until we resolve the problem.Andorra is one the most amazing places I ve did in my life .The restaurant food is very good also the dinner .A lot of options and variety.There is a gym and amazing spa -with really amazing hands from David and Katy.The suíte at the hotel is amazing and the view from the mountains are unpriceless.It really worths.

Stayed in March 2023

lovely location and facilities. friendly and helpful staff.

Stayed in March 2023

excellent hôtel with great amenities. very modern. great breakfast

Stayed in January 2023

The spa should be included in the price you pay for the hotel. Also filtered water should be free as it comes out of the tap after all!!

location, comfort, facilities, cleanliness, fantastic food choice for breakfast and evening meal

Stayed in February 2023

some “hot” items at breakfast not as hot as they should be. Room a little dark at night ( in my opinion) under artificial light, due to the use of ‘feature lighting’

Beautiful modern hotel, well blended into its mountain location with stunning views of mountains and ski slopes. Excellent friendly and attentive staff. spacious, quiet rooms. good variety of food for breakfast and dinner excellent spa, pool and wellness centre ( inc gym)

Stayed in February 2023

The only thing we didn’t like is that the maitre at the restaurant did not address or greet us once. However, he seemed to notice only the guests that looked more upper class. Needless to say, all other staff were exceptionally accommodating.

The staff were very friendly. In addition, the breakfast and dinner were amazing

Stayed in February 2023

The staff were all fantastic and very helpful. Breakfast was excellent and so was the Chinese restaurant within the hotel. The location is perfect and easy to get to the ski lifts. Overall an excellent experience and we can't wait to return again.

Stayed in February 2023

Additional cost of the spa - a shame you have to pay €50 per couple extra as it was the perfect relaxing environment at the end of the day. It would be good to have the opportunity to advance pay at a discount as part of your accommodation cost

The room was comfortable with a lovely big bed and luxurious en suite Wonderful views Top quality hotel with a friendly vibe Bar area was cosy and stylish Breakfast - everything you could wish for! Very attentive staff The spa

Stayed in February 2023

a lot of extra payments - breakfast, SPA entrance, parking place outside and inside , tourists fees, etc, etc, which you can see only when you are leaving. nobody tells you about that on arrival. they put in a our bill extra dinner and extra breakfast (May be we should pay for a neighbour)) parking inside has a very limited space , so, be prepared to clean your car in snow weather if you park a car outside (10€ per night outside, 25€ inside) stuff is friendly while you stay there and stop to smile when you are leaving . I hope it helps to improve a business.

Very close to a ski cabins, beautiful location, modern and comfortable interior, good SPA.

Stayed in January 2023