Appealing a moderation decision
When we remove a review, photo, or other content item you've posted, we'll make sure to tell you why in a simple message. You can then edit your content to meet the standards set out in our guidelines or appeal the decision to remove your content if you don’t agree with our moderation decision.
1. The appeal process
Once you receive a notification that states why your content was removed, you’ll be able to appeal the decision.
To start the appeal, follow the link provided in the email letting you know your content was removed.
When you appeal the decision, our content moderators will review your content against our content guidelines again and decide whether the content is appropriate to display on our platform.
You’ll be notified of the outcome of our review by email.
2. Out-of-court dispute settlement/UK contract claims
If you're in the European Union and we've applied “content actions” to your content or account as described in our content standards and guidelines, you can raise a dispute through an out-of-court dispute settlement provider. If you wish to do so, check a list of such providers, and visit each provider’s website for more information on how their process works. Their decisions are not binding to us. Otherwise, we’re not obliged to submit to any alternative dispute resolution procedures handled by independent providers.
If you're based in the UK, and your content or account was removed or suspended in breach of our Terms of Service, you can choose to bring a claim for breach of contract.
3. Court proceedings
After receiving the outcome of your application for out-of-court dispute settlement, the decision is definitive. Should you disagree with the outcome, you can contest the decision in court in accordance with the applicable law.
