Safety in car rental: How Hertz is protecting customers and staff during the coronavirus (COVID-19)
Across the industry, rental car companies like Hertz are taking extra measures to ensure the safety and protection of customers and staff during the coronavirus. This includes more frequent and detailed cleaning of cars, rental desks, and shuttle busses with recommended disinfectants.
You can rest assured that Hertz and other companies are adhering to the requirements of local governments and monitoring the advice of organizations such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
Safety at the rental counter
Here's what Hertz is doing to ensure safety during pick-up and drop-off.
- All "high-touch" surfaces are cleaned frequently.
- Cleaning is done with approved and recommended disinfectants.
- Social distancing measures and restrictions are in place.
- Interactions are minimized for the safe hand-off of keys and documents.
- Staff have been trained on proper health and safety measures.
- Staff wash their hands frequently.
- Staff wear face coverings, gloves, or other protective equipment.
- Masks, gloves, or other protective equipment are available to customers.
- Hand sanitizer is available for customers and staff.
- The number of staff at the rental site is reduced.
- Shuttle bus capacity is reduced.
Safety in the car
Here's what Hertz is doing to ensure your safety during your rental.
- All cars are thoroughly cleaned after each rental.
- A safety seal is placed over the door after cleaning.
- Any cars that may have been in contact with coronavirus are removed from circulation.
Flexibility before and during your rental
If your plans change before your rental, contact us to see what can be done.
Hertz is also offering the flexibility to shorten your rental or change your drop-off location at no extra charge.
If you suspect that you’ve come into contact with the coronavirus during your rental, contact Hertz directly for support.
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