Experience program

Select a date and time.

Choose the number of tickets.

Click through to the next page and enter your personal details.

After entering your personal details, select your payment method and enter your payment details.

Once you’ve entered your payment details successfully, you'll be redirected to your ticket page where you can check the status and details of your reservations.

You'll receive a confirmation email once the reservation is confirmed with the attraction operator. This could take some time based on the supplier.

You can view your tickets in your confirmation email or the Booking and Trips section of your account.

Booking.com collects payment on behalf of the attraction operator when you book your ticket.

Each digital ticket contains a unique code. This is usually a QR or numerical code, but could be something else and can be found on your ticket or the PDF sent to you.

If your digital ticket contains a barcode or QR code, show it to the staff at the attraction's entrance or ticket collection point for them to scan.

For those with numerical codes, show your ticket to staff for verification.

You’ll need to check the policy on the specific ticket you book. Last-minute bookings might not have free cancellation available.

After you cancel, we'll issue a full refund immediately. Depending on your bank or payment provider, it can take 3–10 days to be refunded to your original payment method.